Video & Conversation 6,Telephone message (Correct Problem)

Name : Miss Natsinee Puyngen

Subject : English Conversation for Business Communication
Section : 3
Class Schedule : 09.00-12.00 Wednesday

 

Telephone message (Correct Problem)

 

At  Umbrella Company

Manager Umbrella: Miss Luxica. Come  on with me  to sales  manager about product  case  short  order  of  Rain  Shopping  Mall.

Secretary Umbrella  : OK

Sale Manager Umbrella : : Can  I  help  you ?

 Manager Umbrella :  Are you  prepare  product  case  short  of  Rain shopping Mall.

Sale Manager : Yes, I  prepare  product  already.

Manager Umbrella : Don’t  forget  send  gift  to  Rain Shopping Mall for  mistake   of  our  company.

Sales Manager: Ok, No problem.

 

Telephoning

Secretary Umbrella: Hello, I call from Umbrella Company.

Secretary Rain: Ok, Can I  can help you.

Secretary Umbrella: Our company provided product that case short five pieces for  send to you. And we have  gift   for  your  company.

Secretary Rain :  Thank you  for  editing  problem. When  you  send  product  to  our  company?

Secretary Um : Within  2  days . Certainly  you  receive  product  and  gift  from  my company.

Secretary  Rain : OK, I  hope  so  that. Good bye.

 

At  Rain shopping mall

Secretary  Rain :  Umbrella  Company  call back   to me about

Product  case  short  of  last  order.

Manager Rain:  What  are they  contracted   about  problem?

Secretary Rain : They  say  will  send  product  to our company within 2 days and gift  for mistake of  Umbrella Company

Manager Rain : Oh! That  sound  good. Don’t  forget  receive  product  from them

 

At  Rain shopping mall

Messenger 1 : This is  product  case  short  and  gift  from   Umbrella  Company.

Secretary Rain :  OK,  No problem

Messenger 2: Thank you  for  trust  to  us.

 

 

Woman's Right to the Suffrage

Name : Miss Natsinee Puyngen

Subject : English Conversation for Business Communication
Section : 3
Class Schedule : 09.00-12.00 Wednesday

 

The Gettysburg Address

Name : Miss Natsinee Puyngen

Subject : English Conversation for Business Communication
Section : 3
Class Schedule : 09.00-12.00 Wednesday

 

 

Presentation Technique ( Page 44 )

Name : Miss Natsinee Puyngen

Subject : English Conversation for Business Communication
Section : 3
Class Schedule : 09.00-12.00 Wednesday

 

 

       Presentations skills and public speaking skills are very useful in many aspects of work and life. Effective presentations and public speaking skills are important in business, sales and selling, training, teaching, lecturing and generally entertaining an audience. Developing the confidence and capability to give good presentations, and to stand up in front of an audience and speak well, are also extremely helpful competencies for self-development too. Presentations and public speaking skills are not limited to certain special people - anyone can give a good presentation, or perform public speaking to a professional and impressive standard. Like most things, it simply takes a little preparation and practice.

       The formats and purposes of presentations can be very different, for example: oral (spoken), multimedia (using various media - visuals, audio, etc), powerpoint presentations, short impromptu presentations, long planned presentations, educational or training sessions, lectures, and simply giving a talk on a subject to a group on a voluntary basis for pleasure. Even speeches at weddings and eulogies at funerals are types of presentations. They are certainly a type of public speaking, and are no less stressful to some people for being out of a work situation.

       Presentations can also be categorized as vocational and avocational . In addition, they are expository or persuasive. And they can be impromptu, extemporaneous, written, or memorized. When looking at presentations in the broadest terms, it's more important to focus on their purpose.

Tips for effective presentations

Preparation and knowledge are the pre-requisites for a successful presentation, but confidence and control are just as important.

Remember and apply Eleanor Roosevelt's maxim that "no-one can intimidate me without my permission".

Remember also that "Depth of conviction counts more than height of logic, and enthusiasm is worth more than knowledge", (which in my notes from a while back was attributed to David Peebles, and I'm sorry not to be able to provide any more details than that).

Good presenting is about entertaining as well as conveying information. As well, people retain more if they are enjoying themselves and feeling relaxed. So whatever your subject and audience, try to find ways to make the content and delivery enjoyable - even the most serious of occasions, and the driest of subjects, can be lifted to an enjoyable or even an amusing level one way or another with a little research, imagination, and humour.

Enjoyment and humour are mostly in the preparation. You don't need to be a natural stand-up comedian to inject enjoyment and humour into a presentation or talk. It's the content that enables it, which is very definitely within your control.

You have 4 - 7 seconds in which to make a positive impact and good opening impression, so make sure you have a good, strong, solid introduction, and rehearse it to death.

Try to build your own credibility in your introduction, and create a safe comfortable environment for your audience, which you will do quite naturally if you appear to be comfortable yourself.

Cross-Cultural Communication (Page 35)

     

Name : Miss Natsinee Puyngen

Subject : English Conversation for Business Communication
Section : 3
Class Schedule : 09.00-12.00 Wednesday

 

 

      Communication is the exchange and flow of information and ideas from one person to another; it involves a sender transmitting an idea, information, or feeling to a receiver . communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit.

       Everything we communicate is within the domain of culture. Culture plays significant role in creating communicative commonality. The meaning of the message, verbal or nonverbal, based on the communication participants’ cultural background, varies accordingly for each person. Unlike the people of same culture, people having different cultural backgrounds find it difficult to exchange their thoughts, ideas or information between each other. The greater the difference between the sender and receiver’s cultures is, the greater are the obstacles to successful communication. Thus, different factors like anxiety, assuming similarity instead of difference, ethnocentrism, stereotypes and prejudice as well as language problems brings dissimilarities in cultural behavior. These cultural differences decelerate the pace of intercultural communication  

       Many of the problems that occur in an organization are the either the direct result of people failing to communicate and/or processes, which leads to confusion and can cause good plans to fail

       Intercultural communication is a form of global communication. It is used to describe the wide range of communication problems that naturally appear within an organization made up of individuals from different religious, social, ethnic, and educational backgrounds. Intercultural communication is sometimes used synonymously with cross-cultural communication. In this sense it seeks to understand how people from different countries and cultures act, communicate and perceive the world around them.

       Many people in intercultural business communication argue that culture determines how individuals encode messages, what mediums they choose for transmitting them, and the way messages are interpreted.[1] As a separate notion, it studies situations where people from different cultural backgrounds interact. Aside from language, intercultural communication focuses on social attributes, thought patterns, and the cultures of different groups of people. It also involves understanding the different cultures, languages and customs of people from other countries.

       Effective communication with people of different cultures is especially challenging. Cultures provide people with ways of thinking--ways of seeing, hearing, and interpreting the world. Thus the same words can mean different things to people from different cultures, even when they talk the "same" language. When the languages are different, and translation has to be used to communicate, the potential for misunderstandings increases.

       All of these differences tend to lead to communication problems. If the people involved are not aware of the potential for such problems, they are even more likely to fall victim to them, although it takes more than awareness to overcome these problems and communicate effectively across cultures.

CONVERSATION WRITING : Assignment (Complaints)

Name : Miss Natsinee Puyngen

Subject : English Conversation for Business Communication
Section : 3
Class Schedule : 09.00-12.00 Wednesday

 

 Number 2 : Create a new version (Provide better customer service in your version)

 

 

 

Secretary   : Hello, This is Stella Communication PLC, Birmingham.

                     Can I help you ?

Mr. Nadimi : Hello, I’m Nadimi call from Ahmed Al- Hamid & Co.

                      In Riyadh. Can I speak with Mr. Carr ?

Secretary     : Yes , Please a moment.

Mr.Carr       : Hello, I’m Carr . What do you have problem?

Mr. Nadimi : I have problem about engineer that you send to my company.

Mr.Carr       : What’s happen ?

Mr. Nadimi : Engineer that you send to me happen delay and without   

                      equipment also it cause cann’t  improve problem of my

                      company and our company waste time and damage.

Mr.Carr       : Sorry for this problem. I don’t think there is trouble.

Mr. Nadimi : I’m very disappointed with your company .

Mr.Carr       : I’m sorry again. Ok , I will be responsible for defect.

Mr. Nadimi : How do you think to improve this problem?

Mr.Carr      : Our company is thinking to improve this problem that we will to expand branch into your country and another country for reduce the distance of communication with customers and training all engineers . In addition our company will check preparedness to work out outside of engineer every times .

Mr. Nadimi : Ok ,  In the future I hope to do continuous bussiness with your company. Goodbye

Mr.Carr         : I hope same too. Goodbye.

                    

                                                  
we will to expand branch into your country and anothercountry for reduce the distance of communication withcustomers and training all engineers . In addition our company will check preparedness to work out outside of engineer every times .

                                           ...........................................................................

Number 3 : Imagine you are Peter Carr. Following the above phone call and then a conversation with Mr.Bains, write a fax to Mr.Nadimi. Tell him Mr.Bains will return in four days with the parts and the system will be repaired within five days. Use the fax template.

STELLA COMMUNICATION PLC.
PO BOX 45, 27 PARKWAY, HALL GREEN, BIRMINGHAM BH56 4TR ENGLAND

PHONE 44 121 312 769/221 FAX: 44 121 312 593

FAX TO: Hamid Nadimi FROM: Peter Carr
Ahmed Al-Hamid & Company

Fax number 966 1 367933

No of Pages (INC. this one): 1 DATE: 4 March 1995

ATTN: Hamid Nadimi – Operations Director

RE: Peter Carr - Customer Service.

Following our telephone conversation I am pleased to tell you that Mr.Bains will return in four days with the relevant parts and will repair the system within five days.

If there is any way I can be of further assistance, please contact to me again.

Once again, please accept my apologies for the delay in carrying out the repairs.

Furthermore, let me assure you of our best standards of service in future.

Best regards.
Peter Carr
Peter Carr
Customer Service

 

Video and Conversation 5, Telephone Message (Product have a problem)

Video and Conversation 5, Telephone Message (Product have a problem)

 

 

Name : Miss Natsinee Puyngen

Subject : English Conversation for Business Communication
Section : 3
Class Schedule : 09.00-12.00 Wednesday

 

Telephone Message (Product have a problem)

At  Umbrella Company

Secretary Umbrella: MissAliz  Broke, This is  Telephone Message  from Rain Shopping Mall.

Manager Umbrella: Ok;  Is this Telephone  Message about our product?

Secretary Umbrella: Yes, They want Information, price and latest catalogue, offering 20 % discount rate, Detail, of payment, Delivery product And  calling back to them.

Manager Umbrella : Sure, Let  go to  discuss   with  Sale Manager.

Sale Manager: Sit down please.

 Manager Umbrella: Thank you ,Miss Pakarat , We’ d like discuss the price.

Sale Manager: Certain, What do you have detail Customer of Rain Shopping Mall.

 Secretary Umbrella: They offering 20% discount rate.

Manager Umbrella: We’ d like you to offer us a discount .

Sale Manager: OK , If order over 500 pieces, we can give you a 10% discount or 1000 pieces, we can give you a 20% discount.

Manager Umbrella: Oh! That sound good. Miss Anna, Could you callback to Rain Shopping mall?

Secretary Umbrella: Yes. I do it now.

 

Secretary  Umbrella Company call  to  Secretary  Rain Shopping Mall.

Secretary Rain Shopping Mall: Hello, This is   Rain Shopping Mall. Can I help you?

Secretary Umbrella: Yes, I’m from Umbrella Company. I would like about your offer for our product.

Secretary Rain Shopping mall: Ok! How about your discount?

Secretary Umbrella: We can give 20% discount but you must order 1000 prize with free delivery and you can pay cash or cheque . Are you ok?

Secretary Rain Shopping mall:   Yes, Please   hold the line   wait   a moment.  I   will  ask  Manager before.

Manager of Rain Shopping mall : Come in please.

Secretary Rain Shopping mall: Miss  Nutty, secretary of  umbrella company called me about detail  of discount and payment  and  if we  buy 1,000  piece  they can  give  20% discount  for us.

Manager of Rain Shopping mall : OK, we  order  1500 piece. Please   you manage   order   now.

Secretary Rain Shopping mall : Sorry for  hold line, From Information and latest catalogue, That send to my e-mail. I would like 1500 price. I will pay by cheque after products sent to me.

Secretary Umbrella: OK, thank you.

At   Rain Shopping Mall

Messenger1: This is your order from Umbrella Company.

Secretary Rain Shopping mall: Umm   OK.

Messenger2: Where do you want put product?

Secretary Rain Shopping mall: On the table.

Messenger2: Ok. Please to check your order.

Messenger1: If you have problem about product, please contact to Miss Anna.

Secretary Rain Shopping mall: Thank you  very much.

 

Telephoning

Secretary Rain Shopping: Last order product of your   company we have  a problem with  your products. Our  order was  delivered  five  case  short ,we want  you  to  deal  with  it immediately.

Secretary Umbrella : Sorry, we’ll  deliver the missing  items  to you right away, We’ll  do that  immediately.

Secretary Rain Shopping: We’re   very  sorry  for  the  inconvenience. OK, We  hope  our  relationship  will  develop in  the   future.

Secretary Umbrella : I  hope  the  same  too.

 

 

 

 

 

 

 

 

 

 

 

Video and Conversation 4, Telephone Message

 

Name : Miss Natsinee Puyngen

Subject : English Conversation for Business Communication
Section : 3
Class Schedule : 09.00-12.00 Wednesday

 

Telephone Message

 

 

 

 

 

Video and Conversation 4,Telephone Message

 

 

At  Umbrella  Company

Manager  of  Umbrella Company: Miss  Anna ,Today  I  and  Sale  Manager  have  appointment  with  customer  at  Restaurant.

Secretary of Umbrella  Company: Ok!

Sale Manager : If  you  have  problem  please  call  us.

Secretary  of Umbrella Company : Certainly 

Menthod :  Excuse  me, Is  manager  live  in  room?

Secretary of Umbrella  Company : Oh !  Sorry  she  went  to  restaurant.

Menthod : Please  sent  document  to  manager  of  Accounting  for signature.

Secretary of Umbrella  Company : Ok,No  problem

 

At   Rain   ShoppingMall

Hoy lot (HouseKeeper):  Excuse  me?

Manager  of  Rain ShoppingMall : Come  in,pleas

Hoy lot(HouseKeeper) :  Black Coffee  with  bread

Manager  of  Umbrella Company:  Thank  you, Miss  Jany , Come in please.

Secretary of Rain ShoppingMall : Can  I  help  you?

Manager  of  Umbrella Company : Could  you  contact  manager  of  Accouting  Umbrella  Company?

Secretary of Rain ShoppingMall : OK! That right

Manager  of  Umbrella Company : I  would  like  to know  information  and  price  of  product.

Secretary of Rain ShoppingMall : Ok, I  do now!

In Telephoning

Secretary of  Umbrella  Company :  Good morning  ,  umbrella  company.

Secretary   of  Rain Shopping  Mall : My name is  Jany  Broke.  I’m secretary from Rain Shopping Mall
 May  I  speak to Miss Aliz  Proke , Manager  of Accounting ? Is  she in?

Secretary of  umbrella  company :  Yes, hold the line a moment  please. I’ll see if she’s in.  Sorry she  don’t stay here, she   go  out  to meeting  customer  at  restaurant.

Secretary    of  Rain Shopping   Mall :Can I leave her a massage?

 Secretary of  umbrella  company :  Ok!  Can I help you?

Secretary  of  Rain Shopping   Mall : Please  tell  her to ring me on 081-2557-1 , I would like to Information and latest catalogue If I buy over 1000 piece, can you discount 20%   for me? And  please   sent detail of payment and delivery for me.

Secretary of  umbrella  company :  Ok, Could you repeat your name, please?

Secretary    of  Rain Shopping   Mall : My name is Jany Broke, Secretary of Rain shopping Mall .

Secretary    of  Rain Shopping   Mall : Ok!,  I see thank you.