Video and Conversation 5, Telephone Message (Product have a problem)

Video and Conversation 5, Telephone Message (Product have a problem)

 

 

Name : Miss Natsinee Puyngen

Subject : English Conversation for Business Communication
Section : 3
Class Schedule : 09.00-12.00 Wednesday

 

Telephone Message (Product have a problem)

At  Umbrella Company

Secretary Umbrella: MissAliz  Broke, This is  Telephone Message  from Rain Shopping Mall.

Manager Umbrella: Ok;  Is this Telephone  Message about our product?

Secretary Umbrella: Yes, They want Information, price and latest catalogue, offering 20 % discount rate, Detail, of payment, Delivery product And  calling back to them.

Manager Umbrella : Sure, Let  go to  discuss   with  Sale Manager.

Sale Manager: Sit down please.

 Manager Umbrella: Thank you ,Miss Pakarat , We’ d like discuss the price.

Sale Manager: Certain, What do you have detail Customer of Rain Shopping Mall.

 Secretary Umbrella: They offering 20% discount rate.

Manager Umbrella: We’ d like you to offer us a discount .

Sale Manager: OK , If order over 500 pieces, we can give you a 10% discount or 1000 pieces, we can give you a 20% discount.

Manager Umbrella: Oh! That sound good. Miss Anna, Could you callback to Rain Shopping mall?

Secretary Umbrella: Yes. I do it now.

 

Secretary  Umbrella Company call  to  Secretary  Rain Shopping Mall.

Secretary Rain Shopping Mall: Hello, This is   Rain Shopping Mall. Can I help you?

Secretary Umbrella: Yes, I’m from Umbrella Company. I would like about your offer for our product.

Secretary Rain Shopping mall: Ok! How about your discount?

Secretary Umbrella: We can give 20% discount but you must order 1000 prize with free delivery and you can pay cash or cheque . Are you ok?

Secretary Rain Shopping mall:   Yes, Please   hold the line   wait   a moment.  I   will  ask  Manager before.

Manager of Rain Shopping mall : Come in please.

Secretary Rain Shopping mall: Miss  Nutty, secretary of  umbrella company called me about detail  of discount and payment  and  if we  buy 1,000  piece  they can  give  20% discount  for us.

Manager of Rain Shopping mall : OK, we  order  1500 piece. Please   you manage   order   now.

Secretary Rain Shopping mall : Sorry for  hold line, From Information and latest catalogue, That send to my e-mail. I would like 1500 price. I will pay by cheque after products sent to me.

Secretary Umbrella: OK, thank you.

At   Rain Shopping Mall

Messenger1: This is your order from Umbrella Company.

Secretary Rain Shopping mall: Umm   OK.

Messenger2: Where do you want put product?

Secretary Rain Shopping mall: On the table.

Messenger2: Ok. Please to check your order.

Messenger1: If you have problem about product, please contact to Miss Anna.

Secretary Rain Shopping mall: Thank you  very much.

 

Telephoning

Secretary Rain Shopping: Last order product of your   company we have  a problem with  your products. Our  order was  delivered  five  case  short ,we want  you  to  deal  with  it immediately.

Secretary Umbrella : Sorry, we’ll  deliver the missing  items  to you right away, We’ll  do that  immediately.

Secretary Rain Shopping: We’re   very  sorry  for  the  inconvenience. OK, We  hope  our  relationship  will  develop in  the   future.

Secretary Umbrella : I  hope  the  same  too.