CONVERSATION WRITING : Assignment (Complaints)

Name : Miss Natsinee Puyngen

Subject : English Conversation for Business Communication
Section : 3
Class Schedule : 09.00-12.00 Wednesday

 

 Number 2 : Create a new version (Provide better customer service in your version)

 

 

 

Secretary   : Hello, This is Stella Communication PLC, Birmingham.

                     Can I help you ?

Mr. Nadimi : Hello, I’m Nadimi call from Ahmed Al- Hamid & Co.

                      In Riyadh. Can I speak with Mr. Carr ?

Secretary     : Yes , Please a moment.

Mr.Carr       : Hello, I’m Carr . What do you have problem?

Mr. Nadimi : I have problem about engineer that you send to my company.

Mr.Carr       : What’s happen ?

Mr. Nadimi : Engineer that you send to me happen delay and without   

                      equipment also it cause cann’t  improve problem of my

                      company and our company waste time and damage.

Mr.Carr       : Sorry for this problem. I don’t think there is trouble.

Mr. Nadimi : I’m very disappointed with your company .

Mr.Carr       : I’m sorry again. Ok , I will be responsible for defect.

Mr. Nadimi : How do you think to improve this problem?

Mr.Carr      : Our company is thinking to improve this problem that we will to expand branch into your country and another country for reduce the distance of communication with customers and training all engineers . In addition our company will check preparedness to work out outside of engineer every times .

Mr. Nadimi : Ok ,  In the future I hope to do continuous bussiness with your company. Goodbye

Mr.Carr         : I hope same too. Goodbye.

                    

                                                  
we will to expand branch into your country and anothercountry for reduce the distance of communication withcustomers and training all engineers . In addition our company will check preparedness to work out outside of engineer every times .

                                           ...........................................................................

Number 3 : Imagine you are Peter Carr. Following the above phone call and then a conversation with Mr.Bains, write a fax to Mr.Nadimi. Tell him Mr.Bains will return in four days with the parts and the system will be repaired within five days. Use the fax template.

STELLA COMMUNICATION PLC.
PO BOX 45, 27 PARKWAY, HALL GREEN, BIRMINGHAM BH56 4TR ENGLAND

PHONE 44 121 312 769/221 FAX: 44 121 312 593

FAX TO: Hamid Nadimi FROM: Peter Carr
Ahmed Al-Hamid & Company

Fax number 966 1 367933

No of Pages (INC. this one): 1 DATE: 4 March 1995

ATTN: Hamid Nadimi – Operations Director

RE: Peter Carr - Customer Service.

Following our telephone conversation I am pleased to tell you that Mr.Bains will return in four days with the relevant parts and will repair the system within five days.

If there is any way I can be of further assistance, please contact to me again.

Once again, please accept my apologies for the delay in carrying out the repairs.

Furthermore, let me assure you of our best standards of service in future.

Best regards.
Peter Carr
Peter Carr
Customer Service